Terms & Conditions
Welcome to Ozlamb UGG Australia®. Use of this website is subject to the terms and conditions set out below. These terms and conditions apply to and form part of all online purchases from Ozlamb UGG Australia® for the purchase of goods, so please take care when placing your order.
1. Orders
1.1 All orders are subject to acceptance and availability. Ozlamb UGG Australia® reserves the right to refuse an order for any reason whatsoever.
1.2 Please ensure that all information entered on our website is correct and accurate. We cannot make any changes or change the delivery address once you have placed your order and it has been dispatched.
1.3 To assist you in selecting the correct size before placing your order, please check size/ measurements of product found in our Size Chart.
1.4 Once you place your order, your nominated payment method will automatically be debited and you will receive an order confirmation.
2. Price of Goods
2.1 All prices quoted on our website are in Australian Dollars and include GST.
3. Payment
3.1 Payment can be made using Visa, Mastercard or Paypal. The total cost of the amount debited to you card will be the price of the goods and shipping at the time the order is placed.
4. Credit Card Security
4.1 Ozlamb UGG Australia® uses an electronic payment gateway called Shopify Payments and PayPal. They are both online credit card processors that use technology to ensure that transaction details are protected and cannot be read over the Internet. Your full credit card details are received and processed only by Shopify & PayPal.
4.2 Personal information (address, credit card number, account number, etc.) is encrypted by a 128/256bit SSL connection in an attempt to stop your information being intercepted or read by unauthorised persons. However we do not warrant that our efforts will be successful.
Ozlamb UGG Australia® has no access to your bank data, and we do not store your bank or credit card information. Any cards saved at checkout are stored by our payment gateway provider, Shopify & PayPal.
4.3 Ozlamb UGG Australia® will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a member whose credit card is fraudulently used or is used in an unauthorised manner.
4.4 Ozlamb UGG Australia® is not liable for any damage caused on your computer equipment arising from computer viruses, worms, spyware programs, or likewise because of connecting to the website. Please ensure your anti-virus software, firewalls and other protection programs are kept up-to- date.
5. Exchange / Return Policy
5.1 Please email enquiry@ozlambugg.com.au for any enquiries regarding product delivery of faulty or damaged goods via the Contact Us page.
5.2 Return of faulty or damaged goods for the purpose of gaining a credit/refund is subject to evaluation depending on the condition of the goods. For example, footwear items may not be refunded if they have been worn, or if sewing tags have been removed. In order to credit you for your faulty items, we expect the purchased items to be returned in brand new condition. This includes the return of the original packaging and labels and tags still being attached to the items. Once the product has been returned and accepted, we will refund you in store credit or refund monies directly to the method of payment initially received for the products. When we issue the credit or refund, we will send you a further confirmation email. Due to stock availability, we may not be able to offer a direct exchange of goods; but could offer another product of the same value, for example a different colour or size. At times there may be delays in crediting your credit card which are caused by the issuing bank. Please contact us if you have not received your credit within 7 days.
5.3 If you wish to exchange your purchase, you may do so provided the goods are in their original condition, in the original packaging and proof of purchase is provided no later than 14 days from the original purchase date. All shipping costs will be additional charges at the customer’s expense. If you wish to exchange your purchase for a different size or style, please note products are subject to availability.
Refunds will not be issued for change of mind or wrong size selection. A store credit may also be issued in preference to a product exchange.
5.4 Product colour variances may be seen through digital communications including but not limited to lighting. Ozlamb UGG Australia® will make every effort to deliver images as closely matched to products although raw materials may vary from product to product, for example sheepskin boots will have slight variances in skin colour and texture as well as difference in wool fibres.
6. Shipping and Delivery
6.1 We deliver to any Australian address (including PO Boxes). For International destinations please contact us at
enquiry@ozlambugg.com.au for specific shipping rates and details.
6.2 Ozlamb UGG Australia® provides shipping for all orders within Australia using Australia Post.
6.3 We aim to dispatch all orders within 7 working days of receipt of orders once we have received authorisation of payment.
6.4 Please allow up to 14 days for delivery of orders.
6.5 Please note that once products have been dispatched to your nominated address they will become the customer’s liability.
6.6 If orders are returned to ozlambugg.com.au by shipping companies due to incorrect delivery address or failure to pick up items from Post Office address; additional shipping costs will be charged to the customer to resend items.
7. Privacy Policy
7.1 Any information you provide to us via our website is maintained and accessible by us in accordance with our Privacy Policy.
8. Copyright
8.1 All content/material found on our website is owned by Ozlamb UGG Australia®and is protected by Australian, and international copyright laws. Such content/material includes, but is not limited to, text, images, logos, patterns, software code, audio and video. No content material may be used, in any way, without the written permission of Ozlamb UGG Australia®.
8.2 You are prohibited from transmitting, broadcasting, editing, adapting, or making use of any intellectual property, Trade Marks or logos
owned and found on the Ozlamb UGG Australia®website without the expressed permission of Ozlamb UGG Australia®.
8.3 As a result of browsing ozlambugg.com.au, where content is downloaded, printed or viewed, such content is permissible for private, non-commercial use for the sole purpose of evaluating goods, making and purchase of goods, or promoting the sale of goods to others.
9. Terms and conditions
9.1 Ozlamb UGG Australia® reserves the right to make changes and amendments to these Terms and Conditions on an ongoing, ad-hoc basis as needed and as legally/ethically required, and at any other time it deems fit or necessary. You will be notified of such changes as they happen by a news bulletin posted on our website. By further visiting or purchasing goods from our website, you are deemed to have fully read, understood and accepted the Terms and Conditions including any changes made.
9.2 These Terms and Conditions are governed by the laws in force in New South Wales, Australia and you agree to submit to the jurisdiction
of the courts of New South Wales, Australia and any other courts that which may hear appeals from those courts.
10. Disclaimer
10.1 Whilst every effort is made to ensure the accuracy of our website contents, customers, visitors, and any other person or persons are advised that occasionally errors do occur, however, no errors are ever made deliberately or intentionally.
10.2 Admissions of varying kinds, incorrect pricing and other factual mistakes may arise from time to time. Ozlamb UGG Australia® accepts no responsibility or liability for any financial loss or any other factor resulting that may arise.
10.3 Ozlamb UGG Australia® reserves the right to cancel or refuse any purchases made. In the event of an incorrectly stated/advertised price where the customer has made a purchase, the customer will have the option to either have the purchase order refunded or it may change the order for goods to an equal or lesser value, with any price difference to be refunded.
10.4 The Trade Practices Act and other State and Territory legislation in Australia may confer rights and remedies on you in relation to the provision by us of goods on the website, which cannot be excluded, modified or restricted. We do not exclude these rights but do exclude all other conditions and warranties implied by custom, law or statute.
11. Electronic Communication
11.1 By engaging with our website you consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the website.
11.2 You agree that all agreements, notices, disclosures and other communications that we provide to you electronically will satisfy any legal requirement that such communications be in writing and have been received by you.
11.3 Where you have given us consent, either at the point at which you register to our Website, or later on consultation of your account page once registered, our Website may send sales emails or promotional emails to you.
11.4 You can anytime opt to discontinue receiving emails by going to the My Account section on the Website and selecting your email preferences.
12. Force Majeure
12.1 Ozlamb UGG Australia® is not liable for delays in performing any obligations under these terms and conditions caused by circumstances beyond our reasonable control including, but not limited to, catastrophes, fire, internal or external strike, wars, terrorists acts, internal or external breakdowns or failure, and, in general, any event not allowing orders to be processed properly. Ozlamb UGG Australia® will work hard to perform its obligations within a reasonable extension of time.
